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FAQs

  • What payment methods do you accept?
    We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
  • Can I modify or cancel my order after placing it?
    We can't modify an order after being placed, therefore please ensure all your details are correct. However, if you have an issue or made a mistake, please contact us at hello@intrepidskaters.com as soon as possible.
  • Do you offer gift cards?
    At the moment we don't offer gift cards, however this is in our pipeline. Keep you posted!
  • Do I need an account to order?
    No, you can order as a guest checkout. However, we recommend creating an account so you can access all your orders.
  • Do you offer returns?
    Unfortunately, at the moment and due to our company size, we can't offer returns. We are already working on this to be able to offer returns in the near future. However, if you have a problem with an order - for example, the product being damaged - please contact us at hello@intrepidskaters.com and we will offer you a refund once proof of damage is submitted. Please note refunds might take up to 10 business days.
  • What are the shipping times?
    Please take that shipping times might take between 6 and 10 business days. If you find any problem with the delivery, please contact us at hello@intrepidskaters.com
  • Can I track my order?
    Absolutely, once your order is shipped, you will receive a confirmation email with a tracking link.
  • Do you offer free shipping?
    Yes, we do offer free shipping for all UK orders.
  • Where do you deliver?
    At the moment, we only offer UK orders, but we are working to deliver internationally in the near future.
  • What happens if my items get lost in delivery?
    If - for any reason - you haven't received your items, please contact us within 48 hours of the estimated delivery date so we can contact the courier to see what happened and in most cases, we will be able to issue a refund or send the items again.
  • How is the quality of the clothing?
    Most of our products are made out of 100% premium combed cotton - except Windbreakers. Combed cotton is softer than regular cotton. The process of combed cotton cleans out a lot of foreign substances in the process of making the fabric. Compared to regular cotton, combed cotton is smoother and less prone to pilling. Additionally, most of our pieces are made of thick material, which means the piece won't lose its form. Our gear is designed for comfort, durability, and style, perfect for recreational and performance skating.
  • How do I know the right size?
    Most pieces include Sizing Guides in the image gallery. However, if you have any specific questions about sizing, please contact us at hello@intrepidskaters.com
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